Return and Cancellation

Return, Exchange & Cancellation Policy

Returns

If you wish to return an eligible item, please contact our customer support team within 24 hours of delivery to initiate the return.

Returned items must be:

• Unused, unworn, and unwashed.
• In the same condition as received.
• Returned with original tags, packaging, accessories, and invoice, where applicable.
• Free from stains, perfume, damage, alteration, or any signs of use.

Used, washed, damaged, altered, final-sale, or non-returnable products are not eligible for return or exchange.

Customers are responsible for shipping the return item back to Bowkart at their own cost. Bowkart does not provide free return pickup unless specifically approved by our support team.

We strongly recommend using a reliable and trackable courier service. Bowkart will not be responsible for parcels lost or damaged while being returned by the customer.

Please contact our team and receive return approval before shipping the product back. Returns sent without prior approval may be rejected or delayed.

Once the returned item is received, our team will inspect it. If the return is approved, the applicable refund or store credit will be processed.

If the original order qualified for free shipping and the order value falls below the free-shipping threshold after the return, the applicable original shipping charge may be deducted from the refund.

Exchanges

If you require a different size or colour, please contact our support team within 24 hours of delivery.

The customer must ship the original item back to Bowkart at their own cost.

Once the returned product is received and passes inspection, the exchange will be processed subject to stock availability.

If the requested size or colour is unavailable, Bowkart may provide store credit or another suitable resolution.

Any additional shipping charges for sending the replacement item may be payable by the customer.

Exchange availability cannot be guaranteed.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please inform our customer support team within 24 hours of delivery.

Please provide:

• Order number.
• Clear photos of the product.
• Photos of the packaging.
• Video evidence where required.

After verification, Bowkart will provide an appropriate resolution, which may include replacement, exchange, store credit, or refund.

Claims submitted after the 24-hour reporting period may not be accepted.

Refunds

Refunds will be processed only after the returned product has been received, inspected, and approved by Bowkart.

Approved refunds may be issued to the original payment method, bank account, or another applicable refund method.

The time taken for the refund to reflect may vary depending on the bank, payment gateway, or payment method used.

Unless the return is due to an error from Bowkart, the following are generally non-refundable:

• Original shipping charges.
• Return courier charges.
• Express or special delivery charges.
• COD or other applicable service charges, where relevant.

Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been packed, shipped, or handed over to the courier partner, cancellation may no longer be possible.

If the order has already been dispatched, the customer may need to receive the parcel and follow the applicable return process.

Bowkart reserves the right to cancel an order in situations such as stock unavailability, payment issues, incorrect pricing, delivery restrictions, or other operational reasons. In such cases, any eligible prepaid amount will be refunded.

Important Return Conditions

• Return or exchange requests must be raised within 24 hours of delivery.
• Customers must obtain approval from Bowkart before returning any item.
• Customers are responsible for arranging and paying for the return shipment.
• Returned items must meet all eligibility conditions.
• Products failing inspection may be returned to the customer at the customer's expense.
• Bowkart's decision after inspection will be final regarding return eligibility.

For return, exchange, cancellation, or damaged-product assistance, please contact our WhatsApp support team or customer support email.